Refund & Return Policy

Digital Products

All products sold by PrimeSource are digital and delivered electronically. Because digital products cannot be returned once accessed or delivered, all sales are final.

Refund Eligibility

Refunds will only be considered under the following circumstances:

• You were charged more than once for the same order.
• You did not receive your purchase due to a verified technical issue on our end, and we are unable to successfully deliver your order after reasonable attempts.
  

Non-Refundable Situations

Refunds will not be issued for:

• Changing your mind after purchase.
• Purchasing by mistake.
• Failure to read the product description before purchasing.
• Incompatibility with your personal expectations.
• Failure to contact our support team before filing a payment dispute or chargeback.
• Issues caused by an incorrect email address entered during checkout.

Support Before Disputes

If you experience any problems accessing your purchase, please contact us before opening a chargeback or payment dispute. We are committed to resolving delivery issues as quickly as possible.

Contact Us

If you need assistance with your order, contact us at support@primesource.com (replace with your actual support email). We will do our best to resolve any issue promptly.